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Spy PC Keylogger FAQ
Purchase FAQ
How do I order the produce online
How to pay the order
How long is the lead-time
How to get the updated versions after I purchase the program
How to get the related technical support
Registration and Installation FAQ
Why should I register
How do I get my registration code
How to uninstall the trial version
How to get a full version of Spy PC Keylogger
Why doesn't my registration code work
Using FAQ

How do I check if the software is monitoring
Will this program affect the computer speed when it runs
Where is the Myss.exe
Is Myss detectable by others using my PC
How to stop monitoring
How to restart monitoring after stopping monitoring
Why does the program only capture screens or log keystroke
Is there any hotkey to make the software visible
What should I do when this program is locked up by anti-virus programs or security protector

Spy PC Keylogger FAQ
Q: How do I order the produce online?
A: Click the buy button directly on our website: www.spysw.com/purchase.htm .
It will bring you to the RegNow registration service. Fill in the order information and then submit this order.
You will receive information electronically immediately.
Q: How to pay the order?
A: Any major credit card, bank/wire transfer, PayPal, check or cash are accepted.
Q: How long is the lead-time?
A: After ordering the produce, you will receive information electronically including the produce registration code immediately.
Q: How to get the updated versions after I purchase the program?
A: When the newest version is released, you can download from our website directly to upgrade the program.
Q: How to get the related technical support?
A: Any query when you install or use this program, you can find the answers from FAQ of this produce according to your situation, or contact us directly with Email:support@spysw.com
Q: Why should I register?
A:Spy PC Keylogger is demo software. The trial version can only capture three fully pictures and log 500 bytes typed. So if you need a full featured program, please register.
Q: How do I get my registration code?
A: After you ordering, you will received the information electronically including your registration code immediately.
Q: How to uninstall the trial version?

A: You should execute the file "unins000.exe" in the software setup directory to uninstall the trial version of Spy PC Keylogger. By default, the file is located at: C:\Program Files\Myss. Note: This trial version cant be activated by any registration code.

Q: Why doesn't my registration code work?
A: All registration codes which we send according to your machine code do work. If you changed the machine, the registration code can not work. So please insure you used the correct machine code when you fill in the order.
If it doesn't help for you, please contact us: support@spysw.com
Q: How do I check if the program is monitoring?
A: Open "Windows Task Manager" (Press hotkey Ctrl+Alt+Delete) and check the "Processes" tab. If you find a process called "nvsvc16.exe" listed, this shows that Spy PC Keylogger is monitoring your computer.
Q: Will this program affect the computer speed when it runs?
A: This PC spy software is a smart application. It runs with a stealth mode in the background to minimize the resource space, so it spaces very few system resources and no cause slowdowns of your computer.
Q: Where is the Myss.exe file?
A: During installation, there is no file placed on the desktop or the Start Menu. You should find the Myss.exe file in the destination directory which you set when you install the software. By default, the file is located at: C:\Program Files\Myss.
Q: Is Myss detectable by others using my PC?
A: Myss is very stealthy that make it virtually undetectable to others. Under normal circumstance, other user of your PC could not detect Myss is running on background.
Q: How to stop monitoring?
A: If you want to stop monitoring, just open "Windows Task Manager" (Press Ctrl+Alt+Delete) and click the "Processes" tab, choose "nvsvc16.exe" then click "End Process".
Q: How to restart monitoring after I stop monitoring?
A: If you select the function of auto run with windows startup, the program will auto run with your computer startup next time; if you don't or you want to restart monitoring at once, you should find the file called "nvsvc16.exe" and then double click it to activate the program.
Q: I register this program with one PC, but I want to monitor another PC, is that OK?
A: This program doesn't support this action. Because your registration code is only suit for the machine code which is sole according to your computer HD or Network Card information. If you want to monitor another PC, you can register one again.
Q: Why does the program only capture screens or log keystroke?

A: First check the setting parameter to insure you choose the two options: Take Screen Snapshot and Log Keystroke. Another reason is: if your computer space is less than 50M, the program will stop taking screen snapshot automatically, so you should cleanup your computer garbage often to reduce resource waste and keep enough space.


Q: Is there any hotkey to make the software visible?
A: In order to make the monitoring more stealthily, there is no hotkey set to active the software.
Q: What should I do when this program is locked up by anti-virus program or security protector?
A: First, you should ensure that you download the updated version of the program. This computer monitor program is tested and certified completely safe and clean of adware/spyware components by many industry-leading security solutions. But sometimes it can be found by some anti-virus programs or security protectors. If this, pleaseclick here or contact us.
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